Refund policy
Effective Date: January 26, 2026
At Realtify, we sell digital products, including real estate templates, guides, scripts, and related digital tools.
All products are delivered digitally. No physical items are shipped.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on our digital products.
Returns and refund requests are accepted within 30 days of purchase.
If you are not satisfied with your purchase, or if the product does not work as described, you may request a refund within 30 days of your purchase date.
How to Request a Refund
To request a refund, please email us at:
Please include your order number and the email address used at checkout.
Because our products are digital downloads, customers do not need to return a physical item. Refund requests are handled by email.
Refund Processing
Refunds are reviewed and processed back to the original payment method when approved.
Most approved refunds are processed within 2 to 3 business days. Your bank or card provider may take additional time to post the refund.
Product Access Issues
If you have trouble accessing your product, downloading your files, or opening a Canva template, please contact us at:
We will help you resolve the issue as quickly as possible.
Contact
For refund questions or product support, contact us at:
We usually respond within 12 hours.
Last Updated: January 26, 2026